护患沟通技能培训在优质护理实施中的应用  

Implementation of nurse-patient communication skills training in high-quality care program

作　　者：吴彩芹[1] 李静静[1] 朱云霞[1] 陈芳[1] 

机构地区：[1]西安交通大学医学院第二附属医院耳鼻咽喉头颈外科,陕西西安710004

出　　处：《护理学杂志》2012年第7期62-64,共3页

摘　　要：目的探讨护患沟通技能培训对患者满意度和护理人员素质的影响。方法制定护患沟通技能培训方案、内容与方法并实施于59名护理人员,同时不断反馈信息加以改进。结果护患沟通技能培训前后患者满意度与护士素质比较,差异有统计学意义(均P<0.01)。结论护患沟通技能培训在优质护理实施中是不可缺少的重要内容,是提高患者优秀满意度及护理人员素质的重要举措。Objective To evaluate the effects of nurse patient communication skills training on patient satisfaction and professional quality of nursing staff. Methods We developed the scheme, contents, and methods of a nurse-patient communication skills training program, and collected feedbacks for improving the training. Results Patient satisfaction and nursesr professional quality were sta- tistically improved after the training （P〈0. 01 for both）. Conclusion Nurse-patient communication skill training is of significant im- portance in the high-quality care program, and it improves patient satisfaction and quality of nursing staff.

关 键 词：优质护理 护患沟通技能 教育培训 患者满意度 人员素质 

分 类 号：R47[医药卫生—护理学] R197.323[医药卫生—临床医学]