卫生监督机构公共信息服务的定性研究  

Qualitative Study on Public Information Service of the Health Supervision Institute

作　　者：周益众[1] 陈慰[1] 张帆[1] 陈英耀[2] 

机构地区：[1]上海市卫生局卫生监督所,上海200031 [2]复旦大学公共卫生学院,上海200032

出　　处：《中国卫生质量管理》2012年第2期76-78,共3页Chinese Health Quality Management

基　　金：上海市公共卫生优秀青年人才培养计划(编号:08GWQ038);上海市优秀青年卫生监督人才培养计划(编号:JDQ07004)

摘　　要：目的探讨卫生监督机构公共信息服务的现状和问题,并提出改进建议。方法 运用定性研究的焦点组访谈方法,对新闻记者和管理对象代表进行访谈。结果受访者对卫生监督公共信息关注度高,但卫生监督机构信息服务意识不强,在内容、时效、传播渠道等环节上有待改进。媒体对市民生活有指示性和警示性意义的信息较关注;管理对象对卫生法律法规、卫生标准等信息较关注。结论卫生监督机构应提高信息服务意识,强化公共信息服务功能,满足公众和管理对象的信息服务需求。Objective To discuss the status and problems of public information services of Health supervision institute, and to put forward suggestions for improvement. Method Focus Group Discussion was applied among the Reporters and the Repre- sentatives from administrative counterparts. Result Interviewees are highly concerned about the public information, which is provided by health supervision institutes. But the information service awareness of health supervision institutes is not so satisfactory in its content, timeliness, communication channels etc. Media are more concerned about information, which is significant and help- ful to the public life, while administrative counterparts are more concerned about health laws, regulations and health standards etc. Conclusion Health supervision institutes should enhance awareness of information services, strengthen the functions of information services so as to meet demands of information services from the public and administrative counterparts.

关 键 词：卫生监督机构 公共信息服务 定性研究 焦点组访谈 

分 类 号：R4[医药卫生—临床医学]