应用流程管理缩短院前急救出车时间的效果  

Application of process management in activation time shorten of pre-hospital emergency care

作　　者：余惠[1] 谭惠仪[1] 曾凤兰[2] 伍艮玉[2] 李书琴[1] 

机构地区：[1]暨南大学医学院第四附属医院广州市红十字会医院护理部,510220 [2]暨南大学医学院第四附属医院急诊科,510220

出　　处：《中华现代护理杂志》2012年第7期816-818,共3页Chinese Journal of Modern Nursing

基　　金：广东省医学科研基金立项课题（A2009523）

摘　　要：目的探讨流程管理对院前急救出车时间的影响。方法评估院前急救出车现有流程，对存在的问题通过规范流程、优化流程、再造流程，全方位进行静态和动态的流程管理。比较流程管理前后院前急救出车时间。结果流程管理前后院前急救出车时间由（2．68±0．94）min缩短到（2．04±0．71）min，两组比较差异有统计学意义（P〈0．05）；流程管理前后，除2—3min时间段的数据差异无统计学意义（P〉0．05），其余时间段的数据差异均有统计学意义（P〈0．05）。结论将流程管理应用于院前急救出车流程中，能有效缩短院前急救出车时间，提高院前急救出车效率。Objective To explore the influence of process management on the activation time of prehospital emergency care. Methods Many methods were used such as assessmented the existing process of prehospital emergency care, standardizing, optimizing and reengineering process, static and dynamic process management were used to solved existing problems. Then, the activation time was observed and compared before and after process management. Results After applied process management , the average activation times was （2.04 ±0.71） minutes significantly shorter than （ 2. 68 ± 0. 94 ） minutes before process management （P 〈0. 05）. There was no significantly difference in two or three minutes stage after applied process management （ P 〉 0. 05 ）, but other time stages difference was statistically significant （ P 〈 0. 05 ）. Conclusions Applying process management can effectively decrease the activation times of pre-hospital emergency care, which can effectively improve the quality of pre-hospital emergency care.

关 键 词：急救医疗服务 流程管理 流程优化 

分 类 号：R459.7[医药卫生—急诊医学]