面向全业务运营的电子渠道平台体系架构及实施关键  

Discussion on Platform Architecture and Key Requirements to System Implementation of Electronic Channel for All-Service Operation

作　　者：朱海琳[1] 薛立宏[2] 郭涛[2] 蔡逆水[2] 

机构地区：[1]中国电信股份有限公司上海分公司,上海200041 [2]中国电信股份有限公司上海研究院,上海200122

出　　处：《电信科学》2012年第4期7-13,共7页Telecommunications Science

摘　　要：在分析现有电子渠道基本情况的基础上,针对运营商全业务运营需求,阐述运营商级电子渠道服务质量要求,提出运营商级电子渠道平台体系架构,并进一步分析了电子渠道平台系统实施过程所涉及的几个关键技术问题,最后给出初步的平台建设策略。Based on the analysis of current status for electronic channel, this thesis first introduces the core service requirement of the electronic channel＇s for all-service operation, presents the indicator of quality of service for telecom operator. Then it discusses the service platform architecture, and analyzes the key requirements to system implementation of electronic channel Finally, it proposes some suggestions and strategies to construct the electronic channel.

关 键 词：全业务运营 渠道协同 行为分析 智能搜索 

分 类 号：TN915.0[电子电信—通信与信息系统]