试论医院如何实施以病人为中心及其应处理好的几个关系  

On hospitals' delivery of patient-centered services and their handling of some relationships

作　　者：王玉琦[1] 施荣范 杨秉辉[1] 

机构地区：[1]上海医科大学附属中山医院,200032

出　　处：《中华医院管理杂志》2000年第2期75-77,共3页Chinese Journal of Hospital Administration

摘　　要：医院要真正做到以病人为中心，一是培训职工，使大家认同以病人为中心的理念；二是科学有序地开展以病人为中心，为病人解决实际问题；三是尊重病人要从小事做起，处处为病人着想。实践证明，在实施以病人为中心时，要处理好以病人为中心与医学科学和尊重知识尊重人才、医疗秩序和规章制度、医疗质量、精神文明建设、医院不能完全商业化市场化等的关系。To genuinely deliver patient-centered services, hospitals must①instill in the minds of their staff the patient-centered concept; ②systematically conduct patient-centered services and try to solve practical problems for patients; and ③always keep in mind patients' interests, starting from petty matters. It has been proved by practice that in delivering patient-centered services, it is imperative to correctly handle the relationships between the delivery of such services and the following aspects respectively: the medical sciences and respect for knowledge and talents, medical order and rules and regulations, medical quality, building of a civilization with a high cultural and ideological level and the fact that hospitals cannot adopt a completely commercial and market system.

关 键 词：以病人为中心 医院管理 改革 

分 类 号：R197.32[医药卫生—卫生事业管理]