基于分词技术提升虚拟参考咨询系统智能服务  

Improving Intelligent Service of CVRS Based on Word Segmentation

作　　者：胡朝明[1] 

机构地区：[1]浙江理工大学图书馆,杭州310018

出　　处：《图书情报工作》2012年第9期110-113,共4页Library and Information Service

基　　金：浙江省图书馆学会项目"利用分词技术提高虚拟参考咨询服务效能的研究"(项目编号:Ztx2010A-3)研究成果之一

摘　　要：深入分析联合虚拟参考咨询系统(CVRS)分布式两级架构模式和咨询问题的处理流程,提出表单问题智能解答、自动应答机器人、知识库自动查重、实时咨询问题自动转表单咨询问题、从知识库批量提取FAQ问题和知识库自动分类等6项CVRS智能优化解决方案,并设计出以中文分词技术为核心,实现知识库全文检索和自动分类、实时交流记录和知识库内容文本摘要的技术路线。This paper presents a deep analysis of CVRS＇ s distributed two-layer architecture model and the process of counseling prob- lems ; puts forward six intelligent optimization solutions of CVRS including intelligent answer to form question, answering robot, automatic duplicate check to knowledge database; transferring real-time questions to form questions automatically, batch-extracting FAQ questions from knowledge database and automatic classification of knowledge database; designs the technical route of full-text search and automatic classification for knowledge database and text summary for real-time text communication record ＆ knowledge database based on Chinese word segmentation.

关 键 词：CVRS 虚拟参考咨询 中文分词 智能服务 

分 类 号：G252.61[文化科学—图书馆学]