精神科心身病房优质护理服务模式及效果  

Model and Effect of High Quality Nursing Service in Psychosomatic Disease Ward,Psychiatric Department

作　　者：罗珊霞[1] 陈晶晶[2] 余建英[1] 张宇珊[1] 唐蕊[1] 李继平[3] 

机构地区：[1]四川大学华西医院心理卫生中心心身病房,成都610041 [2]四川大学临床医学院,成都610041 [3]四川大学华西医院护理部,成都610041

出　　处：《华西医学》2012年第4期578-580,共3页West China Medical Journal

摘　　要：目的探讨精神科心身病房优质护理服务模式及效果。方法 2010年7月起心身病房加入优质护理活动,通过了解患者对优质护理的需求,结合精神科专业特色,从培训和提高护理人员业务能力着手,实行医护共同交班制、共同查房制、开展思维纠正和行为训练、加强康复指导等措施建立优质护理服务模式,并对优质护理的效果以满意度进行评价。结果患者对优质护理的希望与要求集中反映在主动热情服务、沟通好、康复治疗效果好等方面;实施优质护理服务后,患者、医生及护士的满意度均有不同程度上升。结论心身病房开展优质护理服务,能有效满足患者的需求和体验,提高护士的专科护理技能,达到患者、医生、护士共同满意的良好效果。Objective To explore the model and effect of high quality nursing service in Psychosomatic Disease Ward of Psychiatric Department.Methods From July 2010,the content of high quality nursing service were surveyed.In combination of professional characteristics of psychiatry,a high quality nursing service model was developed according to the following aspects： training and improving the skills of nurses,the application of doctor-nurse common shift system,doctor-nurse common ward-rounds system,strengthening the instruction of rehabilitation,implementation of thinking correction and behavior training.The effect of high quality nursing service was evaluate with the satisfaction degree.Results The main aspects of high quality nursing service appraised by the patients were active warm service,good communication and effective rehabilitation.After the implementation of high quality nursing service,satisfaction degree of patients,doctors and nurses improved with statistic significant difference.Conclusion The application of high quality nursing service model in Psychosomatic Disease Ward can effectively meet the needs of patients,improve the professional skills of nurses and achieve satisfaction of patients,doctors and nurses.

关 键 词：精神科 心身疾病 优质护理 

分 类 号：R47[医药卫生—护理学]