门诊“一卡通”在诊疗服务中的应用  

Application of outpatient "one-card" in diagnosis and treatment services

作　　者：黄丽伟[1] 黄秋环[2] 尤燕舞[1] 刘芳印[2] 王婉[3] 梁明佩[4] 

机构地区：[1]右江民族医学院附属医院门诊办公室,广西百色533000 [2]右江民族医学院附属医院护理部,广西百色533000 [3]右江民族医学院附属医院急诊科,广西百色533000 [4]右江民族医学院附属医院编辑部,广西百色533000

出　　处：《中国医药导报》2012年第15期170-171,173,共3页China Medical Herald

摘　　要：目的探讨"一卡通"在门诊诊疗的应用效果。方法在门诊信息管理系统基础上实行"一卡通"门诊信息化诊疗模式,比较"一卡通"就诊模式与传统就诊模式患者的就诊时间、患者满意度和门诊投诉率。结果 "一卡通"模式组的就诊时间显著短于传统模式组,患者满意度高于传统模式组,两组患者的就诊时间及患者满意度得分比较差异有高度统计学意义(均P<0.01)。"一卡通"模式组投诉率显著低于传统模式组(P<0.05)。结论 "一卡通"就诊模式能有效缩短患者的就诊时间,提高患者满意度,降低门诊投诉率,值得推广应用。Objective To investigate the application effects of ＂One-Card＂ in the diagnosis and treatment services. Meth- ods The ＂One-Card＂ outpatient information diagnosis and treatment model were implemented on the basis of outpatient information management system, then the visiting time, patient satisfaction and outpatient complaint rates of the ＂One- Card＂ treatment model and the traditional treatment model were compared. Results The visiting time was shorter in the ＂One-Card＂ model group than that in the traditional model group and the patient satisfaction was higher in the ＂One- Card＂ model group than that in the traditional model group. The visiting time and patient satisfaction scores of the two groups were significantly different （all P 〈 0.01）. The complaint rate of the＂One-Card＂ model group was significantly lower than that of the traditional model group （P 〈 0.05）. Conclusion ＂One-Card＂ treatment model can effectively reduce pa- tients＂ visiting time, improve patients＂ satisfaction and reduce outpatient complaint rate, thereby it is worthy of promotion and application.

关 键 词：信息系统 一卡通 诊疗服务 患者满意度 

分 类 号：R47[医药卫生—护理学]