持续质量改进在口腔科诊间预约挂号中的应用  

Application of Continuous Quality Improvement in Appointment of the Stomatology Department

作　　者：夏赛红 王敏姗 

机构地区：[1]浙江省象山县第一人民医院

出　　处：《医院管理论坛》2012年第6期32-33,共2页Hospital Management Forum

摘　　要：目的探讨持续质量改进在口腔科诊间预约挂号中的应用。方法由门诊部组织成立口腔科诊间预约挂号持续质量改进小组,寻找焦点问题,分析原因,制订改进计划并实施。结果经过6个月的持续改进,口腔科复诊病人诊间预约挂号率由原来0.3%提高到90%。结论经过持续改进口腔科诊间预约挂号流程,发挥医生的主观能动性,使诊间预约挂号率逐步提高,进一步方便了复诊病人,明显缩短了等候时间,有利于医生合理安排初、复诊病人。Objective To explore the application of Continuous Quality Improvement （CQI） in the appointment of the stomatology department. Methods Set up a CQI working group by the out-patient department to identify, analyze and solve the problems that are concerned most. Results In the six months of the application of CQI, the appointment rate of re-visiting patients of the stomatology department rose from 0.3% to 90%. Conclusion The application of continuous quality improvement in appointment process in the department has helped to mobilize the doctors and raised the appointment rate, thus makes the revisit more convenient and shortens the waiting time for re-visiting and improves the scheduling for first visit and revisits.

关 键 词：持续质量改进 口腔科 诊间预约 

分 类 号：R197.323[医药卫生—卫生事业管理]