构建医院职能部门绩效评价指标体系初探  

Study on Establishing Performance Evaluation Index System for Functional Departments of a First Class Hospital

作　　者：杜丽娜[1,2] 王长青[2] 

机构地区：[1]南京医科大学第一附属医院,江苏南京210029 [2]南京医科大学,江苏南京210029

出　　处：《中国医院管理》2012年第6期77-78,共2页Chinese Hospital Management

摘　　要：绩效评价指标体系是医院职能部门绩效评价系统的核心构成要素,针对目前某三甲医院职能部门在绩效评价方面存在的问题,结合医院管理的实践,建议运用平衡计分卡,从客户评价、业绩体现、内部管理、学习与成长4个维度初步构建绩效评价体系。The performance evaluation index system is the key factor to the performance evaluation system of functional departments of a hospital.Through considering the existing problems of performance evaluation systems in a first class hospital and the experiences that we have,it is suggested to build up a preliminary performance evaluation system by using a balanced-record card from 4 aspects,including customer evaluation,performance manifestation,internal management,and learning and improvement.

关 键 词：医院 职能部门 绩效评价 指标体系 

分 类 号：R197.3[医药卫生—卫生事业管理]