我国医院流程重组的应用研究进展  

An Application Research of Hospital Business Process Reengineering(BRP)

作　　者：何媛[1] 薛迪[2] 王珏[1] 周满英[3] 

机构地区：[1]复旦大学附属妇产科医院,上海200011 [2]复旦大学公共卫生学院,上海200032 [3]上海中医药大学,上海201203

出　　处：《医学与社会》2012年第6期49-51,共3页Medicine and Society

摘　　要：目的和方法:通过文献研究,分析2001-2011年我国医院流程重组的应用状况、经验和存在的问题,为医院流程的转变和研究提供参考。结果:53.5%的流程重组发生于门急诊领域;流程重组中使用的前3位干预措施分别为服务整合、计算机信息系统的优化、流程组织或流程顺序的改变。结论:流程重组需重点关注管理层的支持、信息和交流系统的构建、功能的横向整合、团队建设和科学考核评估体系的建立。Objective and Method： A literature research of process-oriented articles, published between 2001 and 2011, was performed to provide reference for hospital process transformation and research by analyzing the situation, experiences and problems of Hospital BRP. Result： 53.5% BRP happened in outpatient and emergency departments, top 3 BRP prevention were： integration of services, optimization in computer systems, changes in process sequences or organization of processes. Conclusion： Management support, the construction of informa- tion and communication system, horizontal function integration, team building and scientific assessment system are key factors of BRP, to which we should pay close attention.

关 键 词：医院管理 流程重组 应用 

分 类 号：R197.3[医药卫生—卫生事业管理]