医院图书馆对不同读者群个性信息化服务探讨  

Discussion on Providing Different Reader Groups with Personalized Informatization Service in Hospital Library

作　　者：忻蔓琳[1] 

机构地区：[1]上海交通大学医学院附属瑞金医院,上海市200025

出　　处：《现代医院管理》2012年第3期48-50,共3页Modern Hospital Management

基　　金：中国图书馆学会医院图书馆委员会科研课题(Ytwjj110004)

摘　　要：目的分析医院图书馆应试型读者类型,提供有针对性的个性化信息服务。方法将医院应试型读者分为专业资格证书和专业技能考试型、课题项目科学研究型、学历学位继续教育考试型和职称晋升、岗位聘用职称竞聘型四型,对各类型的特点进行分析,制定个性化服务策略。结果通过对应试型读者类型的细分,提出个性化服务信息提供动态性、信息的时效性、不同类型读者个性化服务的多元化以及对读者的辅导和培训,个性化服务对图书馆馆员素质和能力的更高要求。结论细分读者类型,针对个性化提供服务,是新时期医院图书馆读者服务工作的主流和目标。医院图书馆员必须提高自身素质,才能保证服务目标的实现。Objective：To provide personalized informatization service targeted to examination-oriented readers in hospital library. Methods： The writer puts the examination-oriented readers into groups of professional qualification certifi- cate, professional skills examination, scientific research project, education background, educational degree, continuing edu- cation, professional title promotion, post employment and title competition,analyzes the characteristics of each group and makes personalized service strategies. Results： By subdividing examination-oriented readers, the writer says personalized service information can provide different groups of readers with dynamic and timely information, diversified service, tuto- ring and training, which sets higher requirements about the quality and ability of librarians. Conclusion： Subdividing readers and providing personalized service is the main stream and goal of library service for readers. Therefore, librarians must improve self-quality so as to ensure quality service.

关 键 词：医院图书馆 应试型读者 个性化服务 

分 类 号：R197[医药卫生—卫生事业管理]