高校后勤满意度测评系统的体系设计及其实现  

Design and implementation of satisfaction assessment system for college logistics

作　　者：石金波[1] 李庆波[1] 

机构地区：[1]河北科技大学后勤集团,河北石家庄050018

出　　处：《河北工业科技》2012年第4期246-249,共4页Hebei Journal of Industrial Science and Technology

基　　金：河北省社会科学发展研究资助项目(201204033)

摘　　要：高校后勤通常包括餐饮、住宿、物业、交通、医疗等多项保障与服务职能,针对所属行业范围广、跨度大的特点和高等教育对后勤服务与保障的全新要求,将顾客满意度指数模型(ACSI)和层次分析法(AHP)引入高校后勤满意度测评指标体系,并基于ASP技术开发满意度测评软件,可有效实施满意度测评,从而提高管理服务质量。College logistics usually includes catering, lodging, property management, transportation, medical health and many other services. In the light of the characteristic of a large-scale large-span industry and all new requirements for the logistic service and guarantee, American Customer Satisfaction Index （ACSI） and Analytic Hierarchy Process （AHP） is introduced into our college logistics satisfaction assessment index system, and an ASP-technology-based satisfaction assessment software is doveloped, which makes satisfaction assessment effective and improves the quality of service and management.

关 键 词：高校后勤 满意度 动态服务器页面 

分 类 号：TP391[自动化与计算机技术—计算机应用技术]