门诊退号原因调查分析及管理对策  

Analysis and Management Countermeasure of the Registration Withdrawal Investigation

作　　者：程辞[1] 胡岚[2] 雷淑清[2] 

机构地区：[1]兰州大学经济学院,甘肃兰州730000 [2]首都儿科研究所附属儿童医院,北京100020

出　　处：《中国医院管理》2012年第7期26-27,共2页Chinese Hospital Management

摘　　要：通过对2007—2010年挂号、退号数据的分析研究,得出导致退号的原因中,医疗资源不足、病患家长不愿意长时间等候是首要原因,其他原因既有病患方面的,也有医院管理方面的。通过对各种原因的综合分析,提出改进医院门诊挂号管理的建议:预约挂号——按时间段实名制预约挂号,错峰门诊,以此促进医疗效率的提高。According to the analysis and research drawal from 2007 to 2010, this project comes to a withdrawal at hospital is the insufficiency of medical time. There are also other reasons from patients and on the statistics of registration at hospital and the registration with- conclusion that the most important reason result in the registration resources and the patients＇ parents not wanting to wait for a long the hospital management. Based on the comprehensive analysis of various factors, this project gives suggestions on the improvement about hospital registration management： making an appointment about the registration at hosptial： making an appointment based on different time periods, using the real name system and plan ahead to avoid the peak time.

关 键 词：门诊退号 预约挂号 时间段 

分 类 号：R197.323[医药卫生—卫生事业管理]