门急诊移动输液系统在某三级综合医院运行初期存在的问题与对策  

Problems and strategies of initial stage of operation of mobile infusion system in the outpatient and emergency departments of Grade m general hospitals

作　　者：陆小英[1] 刘燕敏[2] 张玲娟[1] 赵继军[1] 李玉香[1] 

机构地区：[1]第二军医大学附属长海医院护理部,上海200433 [2]第二军医大学附属长海医院院办,上海200433

出　　处：《中华现代护理杂志》2012年第19期2316-2318,共3页Chinese Journal of Modern Nursing

基　　金：上海市重点学科建设项目资助（B903）

摘　　要：目的有效解决门急诊移动输液系统在三级综合医院运行初期存在的瓶颈问题，保证输液系统的顺利运行。方法对门急诊移动输液系统运行1个月后的情况进行现场调研，分析主要存在问题，并采取相应的应对策略。结果确保了移动输液系统的高效运行，患者平均输液等候时间由（22．78±3．4）min缩短至（12．36±2．6）min，患者满意度由93．0％提高至98．0％，医务人员对移动输液系统运行模式的满意度由最初的84．2％上升至96．0％。结论及时有效的管理干预对保证门急诊移动输液系统的顺利运行起到了积极的推动作用。Objective To effectively solve the problems of initial stage mobile infusion system operating in the outpatient and emergency departments of Grade Ⅲ general hospitals and to ensure the smooth operation of the system. Methods The situation after one month of operation of the mobile infusion system in the outpatient and emergency departments was investigated and researched to analyze the major problems and find the corresponding strategies. Results The operation of the mobile infusion system was highly effective. Average waiting time of the patients for infusion decreased from （22.78 ± 3.4） rain to （ 12.36 ± 2.6） min. Patients satisfaction rate increased from 93.0% to 98.0%. Medical staff satisfaction rate increased from 84.2% to 96.0%. Conclusions Timely and effective managing intervention can actively promote the smooth operation of the mobile infusion system in the outpatient and emergency departments.

关 键 词：护理管理研究 门急诊 移动输液系统 

分 类 号：R197.3[医药卫生—卫生事业管理]