门诊预约挂号存在的问题与对策  

Management of Clinic Appointment Time Register System

作　　者：于敏[1] 夏洪斌[1] 柴双[1] 张殿勇[1] 

机构地区：[1]第二军医大学长征医院,上海200003

出　　处：《解放军医院管理杂志》2012年第6期568-569,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：为了提高门诊预约挂号的预约率,建立分时段预约挂号系统。通过对预约现状的分析总结,采取分时段预约系统软件开发、加大宣传和增加预约号源等对策,提高了预约人次,缩短患者等候时间,合理利用医疗资源。In order to improve the outpatient appointment register rate, the appointment time register sys- tem was established. Based on the analysis of the present situation and the summary of appointment, the author pro- posed to develop appointment time register systems software, enhance the propagandizing and increase the reserva- tion number of register source and so on, to improve the appointment effect, shorten the patient waiting time, and make use of medical resources rationally.

关 键 词：分时段预约挂号 医疗资源 流程再造 

分 类 号：R197.32[医药卫生—卫生事业管理]