服务型制造与传统制造的差异及新问题研究  

New Problems and Differences between Service Oriented Manufacturing and Traditional Manufacturing Model

作　　者：谢文明[1] 江志斌[2] 王康周[1] 林文进[2] 

机构地区：[1]上海交通大学中美物流研究院,上海200240 [2]上海交通大学机械与动力工程学院,上海200240

出　　处：《中国科技论坛》2012年第9期59-65,共7页Forum on Science and Technology in China

基　　金：国家自然科学基金重点项目(70932004);博士点基金项目(20090073110035);上海市教委2009年度科研创新重点项目(09ZZ19)

摘　　要：服务型制造是制造与服务相融合的新产业形态,它包括面向服务的制造和面向制造的服务,是基于制造的产品经济和基于消费的服务经济的融合。在系统阐述服务型制造起源及特征的基础上,从价值来源与增值、需求满足方式、供应链、生产计划方法等方面辨析其与传统制造的差异。相对于传统制造,制造和服务过程中的顾客参与和体验以及网络化协作提供产品服务系统是服务型制造的主要特征,并在此基础上提出现阶段应研究的若干关键问题。As a new type of industry model, service-oriented manufacturing, which includes service based manufacturing and manu- facturing based service, is the integration of product economy and service economy. Based on the theoretical analysis of origination and characteristics systematically, this paper compares it with traditional manufacturing model on value adding, demand satisfied, supply chain, production planning, etc. Different from the traditional manufacturing mode, the major features of service-oriented manufacturing mode are characterized by customers＇ participation and their experience in the process of manufacturing and servicing, and networkbased cooperation of providing product-service system. At last, it proposes number of key issues should be researched at current stage.

关 键 词：服务型制造 产品服务系统 顾客参与和体验 供应链 

分 类 号：F250[经济管理—国民经济] F270.7