人防智能化呼叫中心的构建及应用  

Constructing and Application of Intelligent Call Center of Civil Air Defence

作　　者：赵华[1] 王海阔[2] 

机构地区：[1]解放军理工大学 [2]南京陆军指挥学院

出　　处：《微计算机信息》2012年第9期249-251,共3页Control & Automation

摘　　要：本文分析了呼叫中心在人防中应用的必要性和可行性,对其工作原理和在人防行动中的作用进行了深入探讨,在此基础上构建了基于软交换技术并适合人防特点的智能化呼叫中心系统,并对其在战时疏散掩蔽行动和平时的应急救援行动中应用前景进行了预测。In this paper,analysis the necessity and feasibility of the intelligence call center used in civil air defence,and thorough discuss the working principle and the function used in civil air defence actions.Based on the research construct an intelligence call center system which adapt to civil air defence characters and focused on the soft-switch technology,then forecast the foreground in the evacuate and conceal actions in wartime and the emergency rescue actions in peacetime.

关 键 词：智能化呼叫中心 软交换 人防 应急救援 

分 类 号：TU972.4[建筑科学—建筑设计及理论]