基于持续改进的医院质量管理组织设计:以浙江省为例  

Continuous Quality Improvement Oriented Organization Design of Quality Management in Hospital:Zhejiang Province as An Example

作　　者：熊晶晶[1] 

机构地区：[1]温州医学院人文与管理学院,浙江温州325035

出　　处：《中国卫生质量管理》2012年第5期30-34,共5页Chinese Health Quality Management

基　　金：浙江省教育厅科研课题(Y200907266);温州文化研究工程项目(Wyk11115)

摘　　要：针对浙江省三级综合性医院质量管理组织设置现状,结合JCI、六西格玛、ISO9000、卓越绩效模式、QC小组等质量管理组织建设经验,根据医院质量管理活动的不同特性,提出了基于持续改进的质量管理组织设计模型。指出:控制型质量活动依托常规的三级质控体系,从高层领导、质量专职部门、科室层面的质量管理3方面,强化了原有质量组织的职能与作用;创造型质量活动则借助跨职能团队的运作,到达持续质量改进的目的。The study firstly analyzed the current situation of quality structure in three - level comprehensive hospitals and summarized experiences in the construction of quality structure in hospitals based on JCI standard system, IS09000, six - sigma management model, Performance Excellence Model, Quality Control Circle, and so on. Secondly, it put forward a continuous quality improvement oriented organization design of quality management according to different quality activities. Finally, it de- scribed the structural framework of the organization design ： Control - oriented quality activities mainly relied on existing three - level control system but must strengthen the function of senior leadership, quality department and quality management in clinical, administration and medical technology sections. Meanwhile, creative - oriented quality activities depended on the building and operation of cross - function teams to implement the goal of continuous quality improvement.

关 键 词：质量管理 组织设计 公立医院 持续质量改进 

分 类 号：R47[医药卫生—护理学]