标准操作程序在门诊预检分诊质量管理中的应用研究  

Research on application of standard operating procedures in quality management of outpatient triage system

作　　者：刘龙秀[1] 

机构地区：[1]南京医科大学第一附属医院门诊部,江苏南京210029

出　　处：《实用临床医药杂志》2012年第18期101-103,共3页Journal of Clinical Medicine in Practice

摘　　要：目的探讨如何提高门诊预检分诊效率、准确率以及患者的满意度。方法采用标准操作程序(SOP),制定并实施以症状为主诉的门诊预检分诊的标准问诊流程。结果实施分诊的标准问诊流程后门诊预检分诊准确率达到96%,预检分诊正确率提高9%,与实施前比较P<0.05;预检分诊的时间缩短了6.47s(P<0.05);患者满意度达到98%,提高了10%(P<0.05)。结论 SOP能提高门诊预检分诊效率及正确率。Objective To explore the methods for improvement of the efficiency and accura- cy of outpatient triage system as well as the satisfactoriness of patients. Methods Based on the standard operating procedures （SOP）, We formulated and implemented a standard interrogation processes with symptoms as the chief complaint for outpatient triage system. Results After the im- plementation of standard interrogation processes, the accuracy rate of outpatient triage system was 96 %, which increased by 9 % （P = 0. 040）. The time of outpatient triage system was shortened by 6.47 seconds （P = 0. 033）. The patients＇ satisfactoriness toward outpatient triage system was 98 %, which increased by 10 % （P = 0. 010）. Conclusion SOP can improve the efficiency and ac- curacy of outpatient triage system.

关 键 词：标准操作程序(SOP) 门诊 预检分诊 质量管理 

分 类 号：R473.3[医药卫生—护理学]