即时文字网络心理咨询来访者言语反应类型  

Client verbal response modes in instant text-based online counseling

作　　者：徐琳[1] 贾晓明[1] 

机构地区：[1]北京理工大学人文与社会科学学院,北京100081

出　　处：《中国心理卫生杂志》2012年第11期851-857,共7页Chinese Mental Health Journal

基　　金：科技部十一五国家科技支撑课题(2009BAI77B07)

摘　　要：目的:探索性地提出本土网络心理咨询来访者言语反应的类别划分,探讨来访者在言语反应上的规律和特点。方法:选取4例即时文字网络心理咨询个案,以个案的原始咨询记录文本为分析资料,运用类属分析方法进行文本分析。结果:人际互动层面下网络心理咨询来访者言语反应共分为7个基本类型,即判断性反应、叙述性反应、关系性反应、请求性反应、探索-洞察性反应、社会性反应和其他;7个基本类型下有23项概念类属;咨询不同阶段判断性反应和叙述性反应均为来访者最常使用的言语反应类型;随着咨询的推进,对探索-洞察性反应使用呈现上升趋势时,来访者标出正向咨询关系;社会性反应代表了来访者与咨询师之间的一种惯常互动。结论:来访者言语反应具有多样性。与面询来访者的言语反应类型相比既有类似反应类型也有特殊反应类型。来访者不同咨询阶段的言语反应类型特点对咨询进程产生影响。Objective： To explore the client verbal response classification systems in online counseling and the rules and characteristics of clients＇ verbal response. Methods： Through a qualitative study using category analysis method, the text documents which came from 4 instant text-based online counseling cases were deeply analyzed. Result： On the basis of the function of client verbal response and client＇s intention, there were 7 core cli- ent verbal response types in online counseling, including judging response, narrative response, relationship response, requesting response, exploring-discerning response, community response and others. There were 23 concept catego- ries under the 7 core client verbal response types. Judging response and narrative response were most frequently used by clients during the different counseling stages. Along with the advancement of counseling, exploring-discerning re- sponse presented ascendant trend, the clients showed the positive counseling relationship. Community response just represented customary interaction between counselor and client. Conclusion： It suggests that the clients＇ verbal re- sponse may be diversity. Compared with traditional face-to-face counseling, it not only has similar response types, but also has special ones. The characteristics of clients＇ verbal response type during different counseling stage have an impact on counseling process.

关 键 词：即时文字网络心理咨询 来访者 言语反应类型 

分 类 号：R395.6[哲学宗教—心理学]