网络心理咨询中咨询师言语反应类型  

Counselor verbal response modes of instant text-based online counseling

作　　者：周玥[1] 贾晓明[2] 

机构地区：[1]天津大学心理研究所,天津300072 [2]北京理工大学人文与社会科学学院,北京100081

出　　处：《中国心理卫生杂志》2012年第11期858-863,共6页Chinese Mental Health Journal

基　　金：科技部十一五国家科技支撑课题(2009BAI77B07)

摘　　要：目的:探索网络心理咨询师言语反应类型及其使用特点。方法:采用定性研究方法,选取10位有3年以上高校心理咨询经验的心理咨询师的即时文字网络心理咨询个案,对个案的咨询文本进行类属分析。结果:获得问候性反应、设置性反应、倾听关系性反应、探究跟进性反应及影响性反应等5类网络心理咨询师言语反应核心类属,其中又包含24项概念类属,涵盖了建立关系、收集信息、促进洞察与改变等功能特征;咨询师在整个网络心理咨询历程中基本均使用了上述5种言语反应类型,但在咨询各历程阶段中使用频率不同:初期仍以倾听关系性反应为主;中期,探究跟进性反应成为使用最多的反应类别;进入咨询末期,影响性反应急剧增加。结论:即时文字网络心理咨询可能由于网络环境特点,呈现出一些与面对面咨询不同的一些言语反应类型。咨询师在不同的咨询阶段使用不同的言语反应的类型应考虑不同阶段的工作任务、网络特点、咨询风格等影响因素。Objective： To explore the counselor verbal response modes of instant text-based online counseling under Chinese culture and Internet environment. Methods： Ten college students clients and 10 counselors volunteers with more than 3 years counseling experience in college counseling centers participated in current re- search. Transcriptions of these 10 cases separately were analyzed by text-analysis method. Results： On the basis of the function of counselor verbal response and counselors＇ intention, there were 5 core counselor verbal response types in online counseling, namely greeting response, set-up response, relationship-building response, follow-up re- sponse, and affecting response, all of which had 24 small categories and were used to built relationship, collect infor- mation, prompt insights and changes. Mostof the online counselors used the 5 types of verbal response, but differen- tiations of frequencies of usage appeared in different stages of whole counseling. Specifically, in initial stage, rela- tionship-building response was the most response; in mid stage, follow-up response became the one instead of rela- tionship-building response; in terminal stage, affecting response increased sharply. Conclusion： It suggests that there are some different types of verbal response between face-to-face counseling and online counseling, due to the char- acteristic of communication in Intemet. The usage of verbal response in different stages could be affected by few factors, such as counseling task of different stage, counselor style, and network environment.

关 键 词：即时性网络心理咨询 咨询师 言语反应类型 历程阶段 

分 类 号：R395.6[哲学宗教—心理学]