人性化病案复印服务的思考  

Considerations on Humanized Medical Records Duplication Service

作　　者：董桂慧[1] 王文达[2] 

机构地区：[1]北京积水潭医院病案统计科 [2]首都医科大学附属北京友谊医院

出　　处：《中国病案》2012年第11期9-11,共3页Chinese Medical Record

摘　　要：病案复印在医院工作中越来越重要,它起到了联系患者的桥梁及医院窗口塑造形象的作用。目前病案复印工作滞后,已经对医患关系造成了不良影响。医院管理者及病案工作人员应了解现状,转变观念,实施人性化服务,积极改进复印流程,改善复印患者的等候环境,开展复印病案邮寄业务,开展电话及电脑预约或主动到病房登记预约复印,实现病案复印多样化管理。多渠道宣传病案复印的相关内容知识,为病人提供热情、周到的优质服务。提高病人满意度,为医院持续发展发挥积极作用。Medical records duplication plays a more and more important role in the hospital, which could build a bridge between doctors and pa- tients and establish a window image for hospitals. However, at present the medical record duplication service has lagged behind, which has caused bad influence to doctor-patient relationships. Hospital managers and medical record staffs should learn the current situation and change their minds for pro- riding humanized services, active improvement of duplication processes and perfection of better waiting environment for patients; it could devdop medi- cal record duplication mailing service, telephone and computer reservation or take the initiative to the ward to make a booking duplication, so as to real- ize diverse management of medical record duplication. Rdated contents of medical records duplication can be spread by multi - channel for providing en- thuaiesm and thoughtful excellent service for patients and for improving their satisfaction degree and playing an active role in sustainable development of hospital.

关 键 词：病案复印 改进措施 人性化服务 

分 类 号：R197.3[医药卫生—卫生事业管理]