六安市某县新农合满意度及其影响因素分析  

Satisfaction Evaluation on NCMS in a County of Liu An City and Its Factors Analysis

作　　者：何敏媚[1] 李享[1] 李瑞锋[1] 董虹孛[1] 曾光[1] 

机构地区：[1]北京中医药大学管理学院,北京100029

出　　处：《价值工程》2013年第1期321-323,共3页Value Engineering

摘　　要：目的:了解六安市某县居民对新农合的知晓程度、满意度评价及影响满意度的因素。方法:本研究利用方便随机抽样的方法于六安市某县医院调查了57个患者以管中窥豹进行探讨研究。结果:①对新农合起付线、报销比例、报销程度了解的患者比例均不超过50%;②对新农合制度满意度评价尚可,但仍有提升空间,非常满意或者比较满意的患者比例为80%左右;③所有患者表示第二年愿意继续参保,但是参保缴费保守;④随着参合时间的增加,新农合满意度增加,男性对新农合的满意程度高于女性。结论:提高新农合满意度则需要保持现有缴费基础上,完善经办机构管理,提高经办效率,提高报销比例。Object： To describe the situation of knowledge to NCMS in LiuAn city and to find out the satisfaction evaluation status and its factors influencing the status. Method： The study investigated 57 patients with convenient sampling method .Result： （1）the patients knowing about the pay line, the reimbursement rate and the reimbursement procedure account for less than 50%; （2）about 80% of the patients are very or quite satisfied with the NCMS; （2）all the patients are willing to pay the premium the next year, but not willing to pay more; （3） with the years joining the NCMS rising, the satisfaction level is rising, and the male patients are more satisfied at the NCMS than the female. Conclusion：to improve the satisfaction of NCMS is to improve the management of the NCMS, to promote the efficiency of NCMS, and to improve the reimbursement rate with the same premium.

关 键 词：新型农村合作医疗 满意度 影响因素分析 

分 类 号：R1[医药卫生—公共卫生与预防医学]