品管圈活动在提高住院药房工作质量中的探索与实践  

Exploration and Practice of QCC Measures in Improving the Working Quality of Hospital Pharmacy

作　　者：曾依新[1] 曾颖[1] 朱红球[1] 赖伟华[1] 许百虹[1] 李英[1] 佃少娜[1] 许惠英[1] 文睿[1] 

机构地区：[1]广东省人民医院.广东省医学科学院,广东广州510080

出　　处：《中国医院管理》2012年第12期61-62,共2页Chinese Hospital Management

摘　　要：在住院药房进行品管圈活动推进工作,通过系统培训,按照品管圈活动的主要步骤实施,即主题选定、现状把握、目标设定、解析、对策拟定与实施、效果确认、作业标准化等。病区对住院药房投诉频次由改善前的平均8.4次/天降到3.9次/天,病区药学服务质量得到明显改善,提高了病区对住院药房工作的满意度,工作人员的软环境也得到了相应改善。Quality Control Circle was implemented, including subjects select, current situation graspgoal setting, analysis, countermeasure, planning and implement, result confirm, and operation standardization etc. It is complained that hospital pharmacy from inpatient area has been decreased to the average of 3.9 times per day compared to the previous 8.4 times per day. Hospital pharmacy service quality has markedly improved. And the working environment has also been improved.

关 键 词：品管圈 住院药房 病区 药学服务 

分 类 号：R951[医药卫生—药学]