集团客户QoE指标体系构建与应用  

Establishment and Application of QoE Indicators for Group Customers

作　　者：葛迪[1] 钟星[1] 

机构地区：[1]中国联合网络通信集团有限公司,北京100033

出　　处：《邮电设计技术》2012年第12期41-44,共4页Designing Techniques of Posts and Telecommunications

摘　　要：简要介绍了QoE概念及指标体系,提出了使用权重法建立QoE、KQI和KPI映射关系获得QoE指标的思路,并通过中国联通移动分组网监控系统的具体应用进行论证。It introduces QoE and its reference indicators. To obtain QoE indicators effectively, a weighting method of mapping between QoE, KQI and KPI is proposed. Furthermore, the scheme is well verified by applied to mobile PS network monitoring system of China Unicom.

关 键 词：用户感知 关键质量指标 关键业绩指标 

分 类 号：TN929.5[电子电信—通信与信息系统]