以人为本,构建和谐医患关系  

People-oriented , building a harmonious Physician-patient relationship

作　　者：周越塑[1] 赫兢[1] 曲燕燕[1] 李跃旗[1] 

机构地区：[1]解放军302医院门诊部,北京100039

出　　处：《中国卫生产业》2012年第35期187-188,共2页China Health Industry

摘　　要：随着现代社会经济文化的发展,人们的法律意识和自我保护意识越来越强,加之医患关系的日益紧张,医疗纠纷出现的频率逐渐增多。作为医疗服务的供方,以人为本的人性化服务得到越来越多服务对象的拥戴。作为医疗纠纷协调部门的院长办公室,其崇高职责是努力构建和谐医患关系。而建设和谐医患关系,关键是要加强医患之间的沟通。With the development of Modern socio-economic and culture and the growing of peoples＇ perception on law and self- protection in our country, additionally, the increasingly tense relationship between doctors and patients makes the frequency medical disputes gradually increasing. As the Coordination department of medical dispute, it＇ s lofty duties make efforts to building harmonious physician-patient relationship. The key is Strengthened communication between doctors and patients.

关 键 词：医患关系 医疗纠纷 以人为本 

分 类 号：R197[医药卫生—卫生事业管理]