创业型企业的网络嵌入性对CKM能力的影响机理研究  

A Study of the Impact of Network Embeddedness on Customer Knowledge Management Competence—Based on Entrepreneurial Firms

作　　者：潘燕晶[1] 张路通[1] 

机构地区：[1]兰州大学管理学院,甘肃兰州730000

出　　处：《科技管理研究》2013年第3期236-240,共5页Science and Technology Management Research

基　　金：中央高校基本科研业务费专项资金重点项目(12LZUJBWZD004)

摘　　要：依据社会网络嵌入理论和客户知识管理理论,以创业型企业为研究对象,在分析网络嵌入性与客户知识管理能力之间关系的基础上,分别从网络嵌入性的关系嵌入和结构嵌入两个维度探讨对客户知识管理的获取能力、管理能力和推送能力的影响机理,并设计影响机理的理论模型,为进一步打开网络嵌入性作用机制的黑箱和提升客户知识管理能力的更深入研究创造条件。Based on social network embeddedness theory and customer knowledge management theory, taking entrepre- neurial firms as the research object, the paper analyzes the relationship between network embeddedness and customer knowledge management capabilities. Then, from two dimensions： structural embeddedness and relational embeddedness of networks embeddedness, we research on the influence mechanism network embeddedness on customer knowledge ac- quisition capacity, management capability and the ability to push knowledge, and design a theoretical model of impact mechanism. The study creates the conditions for a more indepth study to further open the black box of the network embed- ding mechanisms and enhance the customer knowledge management capabilities.

关 键 词：创业型企业 网络嵌入性 客户知识管理 客户知识管理能力 

分 类 号：F270.7[经济管理—企业管理] F274[经济管理—国民经济]