应用六西格玛管理法缩短CT检查等候时间  

Application of Six Sigma management on shortening the waiting time of patients accepting CT check

作　　者：杨君[1] 曲路[1] 钟惠玲[1] 吴清香[1] 丁小容[1] 

机构地区：[1]北京大学深圳医院医学影像科,深圳市518036

出　　处：《护理管理杂志》2013年第2期130-131,共2页Journal of Nursing Administration

摘　　要：目的探讨应用六西格玛管理法缩短CT检查等候时间,以提高患者对医疗护理服务的满意度。方法根据六西格玛5步法(即定义、测量、分析、改进、控制)对CT检查流程进行改进管理,包括成立六西格玛管理小组,测量CT检查等候时间,分析影响CT检查等候时间的因素,改进影响CT检查等候时间的措施,制订控制措施。结果患者CT检查等候时间缩短(P<0.01),患者及医生满意度提高(P<0.01或P<0.05)。结论应用六西格玛管理方法能有效提高CT检查的工作质量与效率。Objective To explore the application of the six sigma management in shorting the waiting time of patients accepting CT check, and to improve patients＂ satisfaction of medical care service. Methods According to the five - step methods of Six Sigma（ define, measure, analyz, improve, and control）, the fol- lowing measures were undertaken. The methods included establishing Six Sigma management team, measuring the waiting time of CT check, analyzing the influen- cing factors of the waiting time during CT check,improving measures of influencing CT check waiting time and making control measures. Results The waiting time of patients accepting CT check was shorten （ P 〈 0.01 ） , the patient＇s and doctor＇s satisfaction were significantly increased （ P 〈 0.01 or P 〈 0.05 ）. Conclusion The application of Six Sigma management can effectively enhance the working quality and efficiency.

关 键 词：六西格玛 管理方法 CT检查 等候时间 

分 类 号：C931.2[经济管理—管理学]