对公立医院提供无缝隙医疗服务的几点思考  

Reflection on Public Hospitals＇ Seamless Medical Service

作　　者：王亦龙[1] 潘秀英[1] 

机构地区：[1]苏州大学政治与公共管理学院

出　　处：《医学与法学》2013年第1期52-54,共3页Medicine and Jurisprudence

摘　　要：无缝隙政府理论具有顾客导向、竞争导向和结果导向三个特征。在该理论的视角下，我国当前公立医院在向患者提供医疗服务时存在很多缝隙问题。鉴此，为提供无缝隙的医疗服务，公立医院应该从流程再造、部门协作、整体护理、床位管理和信息化等方面进行改善。＂Seamless government theory＂ has three characteristics, they are： customer orientation ,competition orientation, result orientation. Under the perspective of this theory, there are many gap problems when public hospitals in China provide medical services to patients currently. Therefore, in order to provide seamless medical services, public hospitals should make improvements in the aspects of process reengineering, department cooperation, holistic nursing, bed management, and informatization, etc..

关 键 词：无缝隙政府理论 公立医院 医疗服务 

分 类 号：R197.1[医药卫生—卫生事业管理]