5家医疗机构药师服务质量评价比较研究  

Comparison Study on Evaluation of Pharmacist Services Quality in 5 Medical Institutions

作　　者：常育[1] 

机构地区：[1]西安交通大学医学院附属红会医院药剂科,西安710054

出　　处：《中国药房》2013年第9期856-859,共4页China Pharmacy

摘　　要：目的:评价与比较5家医药机构的药师服务质量,为医疗机构实行员工绩效考核提供参考。方法:基于"结构-过程-结果"质量评价理论,构建医疗机构药师服务质量评价指标体系,采用层次分析法对指标体系进行赋权,运用层次-灰色关联法评价与比较5家(甲、乙、丙、丁、戊)医疗机构的药师服务质量水平。结果与结论:药学服务项目、患者治愈情况和药学服务费用明细等指标权重较大,是药师服务质量评价的决定因素。5家医疗机构药师服务质量排序为乙>戊>丙>丁>甲。大型综合性或专科性医疗机构的药师服务质量加权关联度更高。OBJECTIVE：To evaluate and compare pharmacist services quality in 5 medical institutions,the staff appraisal for medical institutions to provide reference.METHODS：Based on the theory of＂structure-process-result＂quality evaluation,evaluation index system of pharmacist services had been established.Weightings of indicator system had been determined by analytic hierarchy process,and the qualities of pharmacist services were evaluated and compared among 5 medical institutions（A,B,C,D,E）by hierarchy-gray correlation analysis.RESULTS CONCLUSIONS：As pharmaceutical care item,health of patient and details of pharmaceutical care cost have large weight,they are the determinant factors of pharmacist services evaluation.The order of pharmacist services quality among 5 medical institutions is BECDA.Large comprehensive and specialized medical institutions have a higher weighted correlation degree of pharmacist services quality.

关 键 词：药师 服务质量 评价 层次-灰色关联法 

分 类 号：R95[医药卫生—药学]