柔性化管理在护理质量督导中的应用  

Application of flexible management in nursing quality supervision

作　　者：杨松兰[1] 李丽萍[2] 葛白娟[1] 

机构地区：[1]新疆医科大学第一附属医院护理专家督导组,乌鲁木齐市830054 [2]新疆医科大学第一附属医院泌尿外科,乌鲁木齐市830054

出　　处：《护理管理杂志》2013年第3期192-193,共2页Journal of Nursing Administration

摘　　要：目的探讨柔性化管理在护理质量督导中的应用效果。方法更新护理质量督导理念,在护理质量标准的制订、一级质量控制人员的培训、护理质量检查结果反馈方式等方面,采用柔性化管理的护理督导模式,对全院护理质量进行柔性化督导管理。结果护理质量各项评价指标(除核心制度提问和特级、一级护理)和护理综合满意度均提高(P<0.01)。结论柔性化管理适应现代护理质量督导的特点,满足了新形势下患者需求的变化和护理服务内涵的更新,有利于护理质量的提高。Objective To explore the effect of flexible management applied in nursing quality supervision. Methods After updating the concept of nursing quality supervision, the flexible management mode was used in nursing supervision in developing nursing quality standards, training clinical nursing quality control personnel, and nursing quality inspection result feedback system, to flexible supervisory manage the nursing quality. Results This practice improved the nursing quality （ except the core system of questions and special, first level nursing） and comprehensive satisfaction （ P 〈 0.01 ）. Conclusion Flexible manage- ment adapts to the characteristics of modem nursing quality supervision, satisfies the changes of patients＇needs and the connotation of updated nursing service con- cept under the new situation, and helps to improve the nursing quality.

关 键 词：柔性化管理 护理质量 督导 护理管理 

分 类 号：C931.2[经济管理—管理学]