急诊手外伤患者就诊流程再造的实践与效果  

Practice and Effectiveness of Outpatient Service Process Reengineering of Emergency Patient with Hand Trauma

作　　者：勾洋[1] 石群[1] 

机构地区：[1]北京积水潭医院,北京100035

出　　处：《价值工程》2013年第9期294-295,共2页Value Engineering

摘　　要：目的:对急诊手外伤患者的就诊流程进行再造,缩短就诊时间,提高患者满意度。方法:设计新就诊流程,并增加改进措施。结果:就诊过程中部分可控流程的平均耗时缩短,护患纠纷率降低,患者满意度提高。结论:再造后的就诊流程整合了医疗资源,减少了护患纠纷,提高了患者满意度。Purpose： outpatient service process reengineering of emergency patient with hand trauma can shorten treatment time and improve patient＇s satisfaction. Methods： design new treatment processes and increase improvement. The result： it shortens the average time of some controlled treatment process, reduces nurse-patient disputes, and enhances patient＇s satisfaction. Conclusion： after reengineering, the medical service integrates the medical resources, reduces the nurse-patient disputes, and increase patient satisfaction.

关 键 词：手损伤 急诊护理 流程再造 

分 类 号：R2[医药卫生—中医学]