妇科体检中的抱怨和投诉及其改进措施  

The complain and the improvement measures in gynecological examination

作　　者：何叶[1] 曾定元[1] 

机构地区：[1]广西医科大学第四附属医院妇产科,广西柳州545005

出　　处：《中国医药科学》2013年第5期166-167,共2页China Medicine And Pharmacy

摘　　要：在妇科体检过程中,受检者的抱怨和投诉就是说明医院在诊查环节上还存在着缺欠。本研究针对受检者抱怨和投诉的问题,认真分析查找其产生的原因,提出了相应改进措施,满足不断增长的广大女性健康保健服务需要和医疗体制改革市场竞争需求。In gynecological examination process,the client＇s complaint shows that there are problems or defect in our inspecting links.This paper focuses on the issues of client＇s complain,analysis carefully to find the reasons and puts forward the corresponding improvement measures to meet the growing women heahh care services needs and demands for reform of medical market competition.

关 键 词：妇科检查 受检者 抱怨和投诉 人性化医疗服务 

分 类 号：R173[医药卫生—妇幼卫生保健]