ISO9001质量认证在静脉输液质量管理中的应用及效果  

Application and effect of ISO9001 quality certification in quality management of intravenous infusion

作　　者：蒋梅 易东[2] 

机构地区：[1]重庆市红十字会医院(江北区人民医院)护理部,重庆400020 [2]第三军医大学卫生统计学教研室,重庆400020

出　　处：《中国医药导报》2013年第10期131-132,共2页China Medical Herald

基　　金：国家自然科学基金资助项目(项目编号:81172773)

摘　　要：目的探讨ISO9001质量管理在静脉输液患者中的应用及效果。方法选择2010年9月～2012年10月在重庆市红十字会医院（江北区人民医院）住院治疗的200例静脉输液患者为研究对象，根据有无实施ISO9001质量管理分为A组和B组，A组患者仅给予常规管理，而B组患者则接受ISO9001质量管理模式指导下的干预措施，比较两组患者静脉输液不良事件发生率、基础护理合格率和患者对护理服务的满意度。结果B组患者不良事件发生率明显低于A组，差异均有统计学意义（均P〈0．05）；B组患者的护理质量和患者对护理服务的满意度均明显高于A组，差异均有统计学意义（均P〈0．05）。结论ISO9001质量管理能减少静脉输液不良事件的发生，有效提高静脉输液护理质量和患者对静脉输液护理服务的满意度，值得推广应用。Objective To investigate the application and effect of ISO9001 quality certification in patients with intravenous infusion. Methods 200 patients treated with intravenous infusion in red cross hospital in Chongqing City （People＇s Hospital of Jiangbei District） from September 2010 to October 2012.were collected. Then the patients were divided into group A and group B according to providing ISO9001 quality management or not. Patients in group A were given routine management, patients in group B were given specific intervention measures under the theory of ISO9001 quality management. The incidence of adverse events, basic nursing qualified rate and patients＇ satisfaction for the nursing service were evaluated. Results The incidence of adverse events in group B was all lower than that in group A （all P 〈 0.05）; but the basic nursing qualified rate and the patients＇ satisfaction for nursing service in group B were all higher than those in group A （all P 〈 0.05）. Conclusion ISO9001quality management can obviously reduce the adverse events of intravenous infusion in patients, and improve the basic nursing qualified rate and the patients＇ satisfaction for nursing service. It is worthy of clinical application.

关 键 词：ISO9001质量管理 静脉输液 护理质量 

分 类 号：R472[医药卫生—护理学]