“反问应答式”查对制度在老年门诊护理操作中的应用  

Application of check system of "rhetorical response type" in the nursing procedure of geriatric outpatient

作　　者：邓娴[1] 国希云[1] 李雪梅[1] 赵黎明[1] 贾晓清[1] 李凯燕[1] 李晓英[1] 

机构地区：[1]中国人民解放军总医院,北京市100853

出　　处：《齐鲁护理杂志》2013年第6期8-9,共2页Journal of Qilu Nursing

基　　金：灾区重建快速恢复政策与社会管理研究[2008BAK47B06(200201GK)]下属课题

摘　　要：目的:探讨"反问应答式"查对制度在老年门诊护理操作中的应用效果。方法:将2 000例离退休老年患者随机分为实验组和对照组各1 000例,将我科8名护理人员随机分为实验组和对照组各4名,实验组采用"反问应答式"查对制度,对照组实施常规"三查七对"制度,比较两组差错率及患者满意度。结果:实验组出现差错倾向13例、发生率1.3%,实验组出现差错倾向38例、发生率3.8%;两组比较差异有统计学意义(P<0.01)。实验组患者满意度为98%,对照组患者满意度为94%。结论:"反问应答式"查对制度可有效防止在老年干部门诊护理操作中差错事故的发生,提高患者满意度。Objective：To explore the application effect of check system of ＂rhetorical response type＂ in the nursing procedure of geriat- ric outpatient. Methods ：2000 elderly patients were randomly divided into the experimental group and the control group （1 000 cases in each group）. 8 nurses in the department were randomly divided into the experimental and control groups （ 4 nurses in each group ）. The check system of ＂rhetorical response type＂ was adopted in the experimental group and routine check system of ＂three inspections and sev- en verifications＂ was used in the control group,the error rate and the degree of patient＇s satisfaction were compared between the two groups. Results：The occasion of errors occurred in 13 patients and error rate was 1.3% in the experimental group,it occurred in 38 cases and 3.8% in the control group and the difference was statistically significant between the two groups （P 〈 0.01）. The degree of patient~ satisfaction was 98% in the experimental group and 94% in the control group. Conclusion ：The check system of ＂rhetorical response type＂ can effectively prevent the occurrence of errors and increase the degree of patient＇s satisfaction in geriatric outpatient.

关 键 词：反问应答式 查对制度 老年病门诊 护理操作 

分 类 号：R473.6[医药卫生—护理学]