医患双方对医疗服务状况的认知差异研究  

Differences between Doctors' and Patients' Cognitions of Medical Service Quality

作　　者：赵纯武[1,2] 徐长恩[2] 温建明[2] 陶芳标[1] 

机构地区：[1]安徽医科大学公共卫生学院 [2]温州医学院附属第一医院

出　　处：《医院管理论坛》2013年第4期24-26,共3页Hospital Management Forum

摘　　要：通过问卷调查温州市某三甲医院的医患双方对医疗服务现状、满意度影响因素等方面进行认知对比分析,探讨差异原因,并结合现状阐述完善对策,为构建和谐医患关系提供积极有效的建议。The authors carry out comparative analysis by questionnaire survey on understandings between doctors and patients in the following aspects： the status quo of medical services, and influencing factors of satisfaction. Reasons of differences were discussed, and active, effective suggestions to improve doctor-patient relationship were offer.

关 键 词：医疗服务状况 患者满意度 认知差异 

分 类 号：R47[医药卫生—护理学]