优质护理服务在麻醉恢复室的应用  

Application of high level of nursing service in the post-anesthesia care unit

作　　者：邓曼丽[1] 宿文清[1] 赵燕[1] 

机构地区：[1]解放军总医院麻醉手术中心,北京100853

出　　处：《中华现代护理杂志》2013年第9期1016-1017,共2页Chinese Journal of Modern Nursing

摘　　要：目的探讨麻醉恢复室开展优质护理服务的方法和措施。方法开展麻醉恢复期全程无缝隙护理，建立麻醉恢复室专科护理质量检查表，加强麻醉恢复室“身心温暖服务”，制作患者沟通卡片，把握好恢复期易出现危险的“五关”，简化护理文书书写等优质护理服务新措施。结果麻醉恢复室实行优质护理服务后，患者和麻醉医生满意度得到明显提高。无护理差错、事故，无护理投诉。结论开展麻醉恢复室优质护理服务，并持续工作改进，有利于实现“患者满意，社会满意，政府满意”的活动目标。Objective To discuss the method and measures of high-quality nursing service in the post- anesthesia care unit. Methods Many methods were adopted, that carried out the whole without aperture （holistic） nursing in the anesthesia recovery period, set up specialized nursing quality check list of PACU, strengthened the body and mind warm service, made nurse-patient communication card, paid attention to the five key links in the anesthesia recovery period, and used optimized of nursing documents writing and other new nursing measures. Results The degree of satisfaction among patients and anesthesiologists was significantly improved after the high-quality nursing service was implemented. And no nursing error, accident, and complaints occurred. Conclusions The implementation of high-quality nursing service will be beneficial to meeting the target：＂ satisfy the patients, the society and the government＂.

关 键 词：麻醉恢复期 优质护理服务 满意度 

分 类 号：R473.6[医药卫生—护理学]