移动网络客户服务支撑系统架构设计与实现  

Architecture Designing and Implementation of Mobile Network Customer Service Support System

作　　者：孟照方[1] 郭景赞[1] 李德屹[1] 

机构地区：[1]中讯邮电咨询设计院有限公司,北京100048

出　　处：《邮电设计技术》2013年第4期77-80,共4页Designing Techniques of Posts and Telecommunications

摘　　要：从客户服务投诉处理存在的实际问题出发,提出了移动网络客户服务支撑系统建设过程中的总体架构、技术架构、接口设计、功能架构以及软件设计过程中使用的关键技术,为移动网络客户服务支撑系统的建设提供了指导方法。Based on the issues on the customer service complaint handling, it presents the overall architecture, the technical architecture, the interface designing and the functional architecture in the construction of mobile network customer service support system as well as the key technologies on software design, to provide reference for the construction of mobile network customer ser- vice support system.

关 键 词：客户服务支撑系统 工单 架构 WEB GIS 

分 类 号：TN929.5[电子电信—通信与信息系统]