医院门急诊管理的思考与分析——从病人的抱怨而想起  

Analysis of Mangagement of Outpatient and Emergency Treatment.

作　　者：朱光君[1] 陈恒年[1] 王建新[1] 奚万山[1] 

机构地区：[1]解放军第二五一医院,河北张家口075000

出　　处：《中国卫生事业管理》2000年第7期400-401,共2页Chinese Health Service Management

摘　　要：调查门、急诊病人的抱怨资料 ,结合管理中存在的问题进行分析 ,强调医院管理者要把病人的抱怨放在心上 ,有针对性地改进自己的工作 ,尤其注重服务质量的改善和提高。只有树立“病人至上”的理念 ,医院才能获得成功。We surveyed the complaints from outpatient and emergency treatment and analyzed the existing problems in our management.We thought that the administrator of the hospital should pay attention to the patients complaints and improve management work,especially the quality of medical service.The hospital could be developed only that the staff had the concept that patient was our God.

关 键 词：医院管理 门诊管理 急诊管理 

分 类 号：R197.32[医药卫生—卫生事业管理]