柏拉图分析法在出院随访系统护理满意度调查的应用  

Platon analysis method applied in nursing satisfaction survey released the follow-up system

作　　者：许芸[1] 谢小华[1] 曾小英[1] 林楚芸[1] 郑碧霞[1] 何海萍[1] 龙艳[2] 

机构地区：[1]广东省深圳市第二人民医院护理部,广东深圳518035 [2]石河子大学医学院,新疆石河子832002

出　　处：《农垦医学》2012年第6期532-535,共4页Journal of Nongken Medicine

摘　　要：目的:探讨柏拉图分析法在出院随访护理满意度调查的应用,改进护理满意度不良因素,提高护理服务质量。方法:自行设计出院随访护理满意度调查内容,应用出院随访系统信息平台,对出院后3天患者发送随访短信,信息平台自动接受患者回答短信,专人对回复信息进行整理、汇总,将不满意项目绘制成柏拉图统计表,分析不良因素,制定改进措施。结果:第1季度发出回访信息9 071条,回复信息3 531条,回复率38.93%,不满意信息93条,不满意率2.63%。第3季度发出回访信息10 309条,回复信息4 325条,回复率41.95%,不满意信息54条,不满意率1.25%,累计百分率降至58.06%。结论:应用柏拉图分析法分析护理满意度,找到不良因素关键性问题,采取针对性措施,改进护理服务质量,有利于为患者提供优质护理服务。Objective ：To investigate Platon analysis method in the foUow-up care satisfaction survey application, im- proved patient~ satisfaction with nursing care of adverse factors, improve the quality of nursin~ service. Methods： self-de- signed follow-up care satisfaction investigation content, application of follow-up system information platform, to discharge 3 days in patients with follow-up messages sent, information platform automatically accept patients answer message, personal information collation, collection,will not be satisfactory project is drawn into the Platon statistics, analysis of adverse factors, formulate measures for improvement. Results：for the first quarter a return visit information 9 071 ,reply message 3 531 ,re- covery rate is 38.93% ,with 93, not satisfied with the rate of 2.63%. Third quarter issued return information 10 309, reply message 4 325 ,recovery rate is 41.95%, with 54 ,not 1.25% satisfaction rate, cumulative percentage dropped to 58.06%, to improve the effect of 41.94%. Conclusion： the application of Platon analysis of patients＂ satisfaction with nursing care of adverse factors,find the key problem,take targeted measures,improve nursing service quality ,which is beneficial for the pa- tient to provide high quality of nursing service.

关 键 词：柏拉图分析法 出院随访信息平台 护理满意度 

分 类 号：R47[医药卫生—护理学]