住院患者体验量表条目的筛选  

Screening of items of inpatient experience questionnaire

作　　者：常煜博[1] 陈加军[1] 贾晓灿[1] 张威杰[1] 越丽霞[2] 刘延锦[3] 孙长青[1] 

机构地区：[1]郑州大学公共卫生学院社会医学与卫生事业管理学教研室,郑州450001 [2]河南省人民医院外科护理部,郑州450003 [3]郑州大学第一附属医院护理部,郑州450001

出　　处：《郑州大学学报（医学版）》2013年第3期345-348,共4页Journal of Zhengzhou University(Medical Sciences)

基　　金：河南省软科学研究计划项目132400410412;河南省医学科技攻关计划项目20120362

摘　　要：目的:开发适合我国医疗服务评价的住院患者体验量表。方法:通过文献回顾、患者访谈、专家咨询等方法确立预测量表条目。以400例住院患者为调查对象,采用现场调查的方式获取数据,结合项目分析、信度分析、探索性因子分析等方法进行条目筛选。结果与结论:量表有效回收率为95.5%,总应答率为99.2%,总量表的克朗巴赫α系数为0.926,分半信度系数为0.948。"就诊指示"、"医生满足要求"和"护士满足要求"这3个条目的应答率、决断值、相关系数、共同性和因素负荷量较低,这3个条目删除后,经探索性因子分析,KMO=0.922,提取6个公因子,累积方差贡献率为62.256%。最终量表框架包括7个维度29个核心体验条目和3个满意条目。Aim： To develop an applied measurement scale for Chinese hospital inpatient experience monitoring. MethodS：Items of the scale were screened and modified by the focus group, inpatients and experts. Recovery rate, the re- sponse rate, reliability analysis, item analysis, exploratory factor analysis were applied to select items. Results and Con- clusion： The effective recovery rate was 95.5% , the total response rate was 99.2% , and Cronbach＇s α coefficient was0. 926,the split-half reliability was 0. 948. There were three items with low level in response rate, CR value, correlation, communality and factor loading. When deleting them, the KMO was 0. 922. The 6 common factors were extracted by factor analysis, and the cumulative variance contribution rate was 62. 256%. In the end, the scale included seven dimensions, and consisted of 29 experience items and 3 satisfaction items.

关 键 词：住院患者 体验量表 条目 

分 类 号：R197[医药卫生—卫生事业管理]