Resolving Conflicts Within Multicultural Teams in Industrial Enterprises  

作　　者：Veronika Videnova Dagmar Cagfifiova Paul Woolliscroft Jana Makraiova Milos Cambal 

机构地区：[1]Slovak University of Technology in Bratislava, Tmava, Slovakia

出　　处：《Chinese Business Review》2013年第2期113-123,共11页中国经济评论（英文版）

摘　　要：The aim of this paper is to highlight the issue of resolving conflicts within multicultural teams in industrial enterprises. The authors build upon the concept of multiculturalism which seeks for possible ways to enable different cultures to coexist and the means of communication between them. The authors base the study on the assumption that extensively developed intercultural relationships lead to mutual understanding between people and consequently to less interpersonal conflicts. In the introduction part, the authors explain the importance of increased attention and interest in the area of multiculturalism. Industrial enterprises nowadays are increasingly aware of this issue as they become more open to different cultures and they are confronted with intensive international migration and previously isolated societies become more pluralistic. As a result of these processes, individuals are more frequently in contact with members of different cultures. ＂Think globally, act locally＂ has become a slogan for our society. This way of thinking and acting was transferred to almost all areas of life （economic, political, and educational） and it is applied in the context of schools, societies, and enterprises as well. The ability to understand and accept cultural diversity is becoming essential in the ordinary working environment. It helps to create connections between emotional perception and rational acceptance. In practice, the offer of training seminars about intercultural differences is widespread. Enterprises supporting the knowledge improvement of their own employees have understood that a friendly working environment leads to increased motivation, consequently reflected in their performance. The training focused on skills development in this area can help to reduce interpersonal misunderstandings, bring new ways of conflict resolution and harmony in the workplace and thereby also increase productivity. The authors focus on the ＂outdoor method＂ as an actual phenomenon, which is used in teaching the to

关 键 词：MULTICULTURALISM INTERCULTURALITY conflict resolution Tuson＇s model outdoor method 

分 类 号：TP18[自动化与计算机技术—控制理论与控制工程] G12[自动化与计算机技术—控制科学与工程]