不同信息反馈形式对推动护理质量持续改进的效果  

Effect of different information feedback types on continuous improvement of nursing quality

作　　者：梁爱华[1] 张凤佩[1] 吴姗[1] 闫泽雨[1] 于瑞[1] 

机构地区：[1]新乡医学院第三附属医院护理部,453003

出　　处：《中华现代护理杂志》2013年第15期1825-1827,共3页Chinese Journal of Modern Nursing

摘　　要：目的探讨一种科学、有效的护理质量反馈途径，以达到护理质量持续改进的目的。方法将2010年单纯的书面加口头反馈的护理质量、护理缺陷纠错数及满意度的结果设为对照组，2011年采取多媒体动态图片辅以书面反馈的各项结果设为研究组，对通过不同质量反馈途径的结果进行比较。结果研究组病区管理、消毒隔离、重症护理、急救物品、护理文书、基础护理质量评分分别为（97．60±1．34），（98．35±0．80），（98．21±1．17），（98．19±1．51），（94．75±1．56），（97．13±1．34）分，对照组分别为（89．81±2．08），（89．86±1．01），（91．48±2．10），（90．47±0．86），（88．79±1．83），（85．62±2．26）分，两组比较差异有统计学意义（￡值分别为10．90，22．79，9．69，15．34，8．67，15．75；P〈0．05）。研究组护理缺陷纠错数为38例，对照组为18例，差异有统计学意义（Х^2=3．35，P〈0．05）。研究组患者满意度与对照组相比差异有统计学意义（Х^2=7．585，P〈0．05）。结论多媒体加书面进行质量反馈，是护理质量持续改进的一种科学、有效的方法，不仅强化了护理人员的质量意识及服务意识，也缩短了护理缺陷改进周期，真正达到了护理质量持续改进的目的。Objective To investigate a scientific and effective way of nursing quality feedback to achieve the purpose of continuous improvement of nursing quality. Methods Nursing quality, nursing defect correction number and satisfaction rate by written and oral feedback in 2010 were the control group, while the same nursing evaluation items by multi-media with written feedback were the experimental group, and the results of different nursing quality feedback pathways were compared between two groups. Results The score of ward management, disinfection and isolation, intensive care, first aid items, nursing documents, basic nursing quality was respectively （97.60 ± 1.34）, （ 98.35 ± 0.80 ）, （ 98.21 ± 1. 17 ）, （ 98.19 ± 1.51 ）, （ 94.75 ± 1.56）, （97.13 ± 1.34） in the experimental group, and （ 89.81 ± 2.08 ）, （ 89.86 ± 1.01 ）, （91.48 ± 2.10）, （90.47 ±0.86）, （88.79 ± 1.83）, （85.62 ± 2.26） in the control group. The differences were statistically significant （t = 10. 90,22.79,9.69,15.34,8.67,15.75, respectively; P 〈 0. 05 ）. The number of nursing defect correction was 38 in the experimental group and 18 in the control group, and the difference was statistically significant （Х^2 = 3.35, P 〈 0. 05 ）. And there was also statistically significant difference of patients＇ satisfaction rate between two groups （ Х^2 = 7. 585, P 〈 0. 05 ）. Conclusions Multi-media with written feedback is a scientific and effective way of continuous improvement of nursing quality, which can improve nurses＇ quality and service consciousness as well as shorten the cycle of nursing defects correction, thus truly achieving the purpose of continuous improvement of nursing quality.

关 键 词：信息反馈 护理质量 满意度 

分 类 号：R47[医药卫生—护理学]