人性化服务对急诊老年输液患者满意度的影响  

Effect of humanized service to satisfaction of infusion for emergency aged patients

作　　者：徐加红[1] 

机构地区：[1]江苏省连云港市中医院急诊科,222000

出　　处：《齐齐哈尔医学院学报》2013年第14期2134-2136,共3页Journal of Qiqihar Medical University

摘　　要：目的探讨人性化服务对急诊老年输液患者满意度的影响。方法分析老年输液患者不满意的原因,对输液室环境、护士素质、护士排班进行改进。于2012年7—12月应用于老年输液患者过程中,与2012年1—6月(应用前对照组)老年患者输液舒适度、满意度进行比较。结果老年患者输液舒适度和就诊满意度,在人性化服务实施之前为84.7%和79.2%,实施后为98.3%和93.3%,两组差异显著,具有统计学意义(P<0.01)。结论人性化服务可以显著提升护理质量,提高患者满意度。Objective To investigate the humanized service to improve the effect of emergency patient satisfaction of elderly infusion.Methods Analysis of the causes of senile patient unsatisfactory,and the infusion process,transfusion room environment,nursing quality improvement.From 2012 July to December used in elderly patients during infusion,the 2012（1 ～ 6 months,application） in elderly patients with infusion of comfort,satisfaction and 2012（7 ～ 12 months,application） were compared.Results The elderly patients with infusion of comfort and service satisfaction,in the humanistic service prior to the implementation of 84.7% and 79.2%,after the implementation of 98.3% and 93.3%,difference between the two groups,with statistical significance（P 0.01）.Conclusions The humanized service can significantly improve the quality of care and improve patients＇ satisfaction.

关 键 词：人性化服务 急诊输液 老年患者 满意度 

分 类 号：R197.32[医药卫生—卫生事业管理]