针对住院患者人文护理需求实施全程人文关怀护理服务模式的效果评价  

Application of the inpatients＇ humanized nursing needs survey in the wards of whole-process hu- manistic care mode

作　　者：黄珺[1] 刘义兰[1] 胡莉萍[1] 熊丽娟[1] 

机构地区：[1]华中科技大学同济医学院附属协和医院综合科,武汉430022

出　　处：《中国实用护理杂志》2013年第23期1-3,共3页Chinese Journal of Practical Nursing

基　　金：国家临床护理重点专科建设项目[（2011）114号]

摘　　要：目的调查全程人文关怀护理服务模式病房中住院患者的人文护理需求状况，为持续改进护理服务质量提供科学依据。方法选择我院2个全程人文关怀模式病房入院患者408例，发放自制患者人文需求量表了解患者的人文护理需求，针对患者的需求开展全程人文关怀护理。并采用我院自行研制的患者对护理服务满意度调查表，于患者出院前进行关怀护理满意度调查，并对结果进行分析。结果在开展全程人文关怀护理模式后，住院患者对关怀护理服务总体满意度和满意率较高，分别为98．2％、97．5％。结论优质护理服务的开展与提升人文关怀理念相互促进，在全程人文关怀护理模式病房中进行住院患者人文护理需求调查，将人文关怀措施融入临床护理中的各个方面，是优质护理服务的关键，也是临床护士需要认真面对的新课题。Objective To investigate the requirements of hospitalized patients on humanized nursing in the ward of whole-process humanistic care mode and provide scientific references for continuous improvement of nursing quality. Methods A total of 408 patients from 2 wards of whole-process humanistic care mode. Patients were applied the self-designed questionnaire in combination with interview to under- stand the patients＇ requirements of humanized nursing. Survey was carried out before the inpatients were discharged from the hospital adopting the ＂Evaluation Table of Patients＇ Satisfaction Degree about the Nursing Service＂ produced and researched by our hospital independently. Results After carrying out the whole-process humanistic care service mode, the inpatients＂ overall satisfaction degree and satisfaction rate with humanistic care were respectively 98.2% ,97.5%. Conclusions Carrying out the quality care demonstration project and enhancing the concept of humanistic care can promote each other. Carrying out the inpatients＂ care needs survey in the ward of whole-process humanistic care mode, integrating humanistic into every aspect of clinical nursing,are the crux of deepening high-quality nursing care as well as a new subject that clinical nurses should confront conscientiously.

关 键 词：应用 人文护理需求 全程 人文关怀护理模式 

分 类 号：R47[医药卫生—护理学]