GAP理论模型在数字资源绩效评价中的应用  

Applying GAP Theoretical Model in Performance Appraisal of Digital Resources

作　　者：余昭芬[1] 黄德斌[1] 汤艺[1] 谭黎[1] 谭荣杰[1] 

机构地区：[1]湖北民族学院图书馆,恩施445000

出　　处：《大学图书馆学报》2013年第4期62-68,共7页Journal of Academic Libraries

摘　　要：选择湖北民族学院图书馆2008年以来使用三年以上的4个典型全文数据库(CNKI、VIP、SDOS、SDL)作为研究对象,建立SERVQUAL和LibQUAL+TM模型,依据绩效值与下载成本、用户期望、用户感知等相关性,导出绩效值定义与计算公式,并分析其重要影响因子。结果发现,SDOS单篇下载成本是1.86元,是集团单篇下载成本(0.7元)的2.5倍,位居首位。SDL单篇下载成本是0.16元,是集团单篇下载成本(0.10元)的1.5倍,位居第二;专家组的绩效值SDL最高,用户组的绩效值CNKI最高(P<0.05),两者平均,以SDOS为最低(P<0.05)。研究表明,绩效值定义与计算公式经过4个典型全文数据库的验证与应用,理论绩效值与实际绩效值具有一致性和可操作性,具有实际应用价值。Th objective of the study was to investigate the application of the GAP theoretical model on the performance evaluation of digital resources. Four typical text databases （CNKI, VIP, SDOS, SDL） were used as the object of study that had been used by end--users for more than three years in our library since 2008. After the SERVQUAL and LibQUAL ＋ TM model were established and based on the correlation of the performance value with the download cost, user expectations, user perception, the definition and formula of the performance values had been exported and the important factors had been analyzed. The findings were as following. In the SDOS, the end--users （1.86 yuan） was the highest which was 2.5 times the Group＇s （0.7 yuan） for a single article of download cost. But in the SDL, the end--user （0.16 yuan） was the second,which was 1.5 times the Group＇s （0.10 yuan）. The performance value of the expert group was the highest in the SDL and the end--user group was the highest in the CNKI （P 〈0.05） ）, both was the lowest in the SDOS （P %0.05）. The definition and formula of the performance values were verified and applied in the four typical full-text databases, which has a practical application value as the consistency and operability of the theoretical and actual performance values.

关 键 词：服务质量 满意程度 数字资源 绩效评价 

分 类 号：G250.76[文化科学—图书馆学]