上海市医院预约诊疗服务实施效果分析  

Analysis of the Implementation Effect the Clinic Appointment Service in Shanghai Hospital

作　　者：范仲珍[1] 何辅成[1] 陈琳[1] 汪昕[1] 

机构地区：[1]复旦大学附属中山医院,上海200032

出　　处：《中国医院管理》2013年第8期35-37,共3页Chinese Hospital Management

基　　金：上海市医院协会医院管理研究基金(dx2011002)

摘　　要：目的对上海市医院预约诊疗服务的实施效果进行分析,为今后预约诊疗服务工作的推进提供参考依据。方法通过现场问卷、专家小组访谈、数据采集等方式,了解预约诊疗服务实施效果。结果预约诊疗服务的信息系统、服务系统、管理系统和评价系统逐渐完善,并在预约诊疗服务的实施过程中发挥出巨大作用。结论预约就医模式已经逐步被患者所接受,其能有效减少患者就医中的无效等候时间,缓解目前存在"看病难"、医疗资源分配不合理等问题,但无法从根本上解决医疗资源稀缺、供求关系不均等的问题。Objective To analyze effect of the implementation of the clinic appointment service in Shanghai hospital to provide a reference for the future clinic appointment service work advancement. Methods Understanding the effect of the implementation in the clinic appointment service through on-site surveys, expert group interviews and data collection. Results Clinic appointment service information system, service system, management system and evaluation system are gradually improved, and play a huge role in the implementation process of the clinic appointment. Conclusion Clinic ap- pointment model has gradually been accepted by the patients. It not only can decrease the invalid waiting time of the pa- tients in the medical treatment, but also can ease ＂difficult in seeing doctors＂ . And it can solve the problem in unrea- sonable distribution of medical resources as well. However, the clinic appointment can not fundamentally solve the prob- lem of scarce medical resources, inequality of supply and demand relationship.

关 键 词：预约诊疗 医院 评价分析 

分 类 号：R197.3[医药卫生—卫生事业管理]