用户信息资源权威性质量满意度模型及实证研究——以CNKI全文期刊数据库为例  

Empirical Research on User's Satisfaction Model of Authoritative Quality of Information Resources——Taking CNKI Database as an Example

作　　者：莫祖英[1] 

机构地区：[1]郑州航空工业管理学院,河南郑州450015

出　　处：《图书馆论坛》2013年第5期139-144,共6页Library Tribune

基　　金：河南省教育厅人文社会科学研究项目"信息空间巴尔干化形成机理及其应对措施研究"(项目编号:2012-GH-346)研究成果之一

摘　　要：文章基于顾客满意度模型理论,以信息资源的权威性质量为研究对象,构建质量满意度概念模型,并通过用户调研来检验与修正概念模型。研究结果发现,用户的感知价值和感知质量对权威性质量满意度的影响最大,而期望质量对其影响不显著;用户更侧重于从价值角度来衡量质量满意度,感知价值对总体质量满意度的影响力大于权威性质量满意度的影响力。This paper studies the authoritative quality of information resources, constructs the conceptual model of quality satisfaction based on the customer satisfaction theory, and then verifies and revises the conceptual model through user surveys. The results show that user＇s perceived value and perceived quality have the most impact on authoritative quality satisfaction, while the expected quality has no significant effect on it. Users focus more on value to judge the quality satisfaction, and the perceived value has a greater influence on quality satisfaction than the authoritative quality does.

关 键 词：信息资源质量 用户满意度模型 权威性质量 CNKI数据库 

分 类 号：G250.74[文化科学—图书馆学]