流程重组在优质护理服务中的应用效果评价  

Effect of nursing process reengineering on high quality nursing service

作　　者：王小花[1] 张华[1] 杨林[1] 王玲[1] 

机构地区：[1]北京大学深圳医院特诊科,广东深圳518036

出　　处：《现代临床护理》2013年第4期72-74,共3页Modern Clinical Nursing

摘　　要：目的探讨流程重组在优质护理服务中应用的效果。方法将315例患者按时间顺序分为流程重组前组(对照组)157例和流程重组后组(研究组)158例,对照组采用传统管理方法进行病房管理,研究组在传统管理方法基础上增加流程重组。比较流程重组前后两组患者对护理工作满意度情况。结果流程重组前后两组患者对护理工作满意度比较,P<0.01,差异具有统计学意义,流程重组后满意度明显高于流程重组前。结论流程重组护理管理模式,能改善护患关系,提高患者满意度。Objective To evaluate the effect of nursing flowchart reconstruction on the high quality nursing service.Methods Three hundred and fifteen hospitalized patients were divided into the control group（n=157）and the research group（n=158）by admission date.The control group was given routine nursing care and the research group received nursing flowchart reconstruction besides routine nursing care.The satisfaction degree of patients with nursing was compared between the two groups.Result The satisfaction degree of patients with nursing care in the research group was significantly better than that of the control group（P 0.05）.Conclusion The nursing flowchart reconstruction may improve the nurse-patient relationship and promote the satisfaction degree of patients with nursing service.

关 键 词：流程重组 满意度 护理管理 

分 类 号：R47[医药卫生—护理学]